Notification Requests

You can create notification requests that stipulate that acknowledgments are required and you can specify deadlines for acknowledgements.

A notification request can have various recipients:

users, groups, roles, and distribution lists to whom the request is sent
stakeholders to whom the request is copied

Each recipient is assigned as the owner in their task inbox.

The status of a notification request can be

Unread - the request has not been opened by a recipient
Read - the request has been opened by a recipient
Acknowledged - the request has been confirmed by a recipient to whom it was sent

Notifications can also be created in Event Studio. For more information, see the Event Studio User Guide.

Acknowledgements

When a notification request is created, it is possible to stipulate that an acknowledgement is required by each recipient to whom it is sent.

Note: Stakeholders are not required to acknowledge notification requests.

Deadlines

When a notification request is created, it is possible to include an acknowledgement deadline. If any recipient does not acknowledge a notification request within the specified number of days, e-mail notifications are sent to all recipients who have not yet acknowledged the request, and copied to all stakeholders.

When all the required recipients have acknowledged the request, the deadline is canceled.